Episode 7 – Making conversations

Welcome to the seventh episode of OpenDialogues, the podcast hosted by Maaike Coppens and Ronald Ashri discussing everything Conversation Design and OpenDialog.

In this episode, we are joined by Fred Dust – author of the Making Conversations book that we have referred to many times already in our podcast. It is such an honour to have Fred with us!

In this episode we explore:

• The intersection of human-human and human-machine conversations.

• Having hard conversations and new ways of listening.

• Dehumanized conversations

• Breaking and shifting conversations

So if you’re looking for a new career in conversation design, or just want to learn how to better implement conversational UX principles into your conversational applications, this is the episode for you.

If you enjoyed this conversation, follow us at OpenDialogAI or subscribe to our podcast for more episodes like these!

Listen below! 🎧