Your Privacy

We put people first, understanding your needs and respecting your rights. This includes respecting your rights to data protection, as legally protected. We’ll always conduct our work with your privacy in mind. This means collecting as little personal data as possible, storing it securely and being clear about how we’ll use it.

This page explains the data we may collect about you and how we use it. It also includes information relating to third parties we may use to store and process your data. Covered in this policy is:

• The information we collect through our website

• The information we collect through our contact form

• The information we collect through our marketing activities

• Potential and existing client data

• The information we collect through our recruitment

• Your data and rights

Our Website - Why do we collect website data?

Collecting website data helps us understand how people use our site. With this information, we can improve your experience.

Our Website: What data do we collect?

Using Google Analytics, Google Tag Manager and Hotjar, we collect the following information about users to our website:

• IP address

• Timestamp of visit

• Country of visit

• referrer

• Operating system

• Browser

• Pages visited during session

Our Website - How long do we keep website data?

We store the data we collect indefinitely to see how website usage changes over time. Our focus for having this information is always on how we can improve your experience.

Our Website - ‍Information we collect through our website contact form

We use the details you submit via our contact form to communicate with you about services that may be relevant to you. We may also inform you of new offers, products and services which you may be interested in. We’ll never sell your email address or other details without your permission, and all communications from us will contain a clear “unsubscribe” option.

Services we use to process data

Below is a list of third-party services we use to store and process your data across our website and products, a description of how we use them and links to their privacy policies. We’ve regularly reviewed these services and contracts to make sure these companies are fully compliant with GDPR.

• Framer is the provider we use for our website

• Pipedrive collects personally identifiable information if you fill out a form (Privacy policy)

• Google Analytics collects and analyses website data across all of our sites (Privacy Policy)

Information we collect through marketing activities

If you sign up for one of our events or newsletters

We send email newsletters to update partners, clients, and investors on important company news, events, and product and service updates, as well as project highlights. Your data is only used for the purposes of operating these service,s and subscribers have the ability to unsubscribe at any time.

If you’ve given us contact information in relation to one of our events, then this information may be used to contact you in relation to this event, future events or sales purposes.

Use of social media

We use several social media accounts to share our work. We occasionally use the analytics tools provided by these platforms to understand how we can use these services better.

Potential and existing client data

We may collect the following information about our potential and existing clients:

• name

• company

• email address

• phone number

• job title

• company address

• testimonials

Why do we collect this data?

We use the data we collect to help us create, nurture and manage our client relationships. Testimonials may be used on our website for promotional purposes.

We use the following services to store and process this data:

• Google Workspace including Mail and Drive (Privacy policy)

• PipeDrive (Privacy policy)

• Our workspace on Slack (Privacy policy)

Your data and your rights

When collecting and storing your personal data, we’ll always adhere to your rights as outlined by the GDPR to access, rectify and/or remove your data entirely. Upon request, we’ll respond within 30 days:

• providing confirmation as to whether or not your personal data is being processed, by us and any third-party tools

• send you your personal data in a structured and machine-readable format to you and/or another service that you have instructed us to transfer the data to

• update and rectify any inaccurate personal data as requested

• erase all your personal data from our systems and our third-party processing tools

To update your details and marketing preferences, email data.controller@opendialog.ai or write to us at OpenDialog AI Limited, 7 Savoy Court, London, WC2R 0EX.

To receive a copy of your personal information, please send an email to data.controller@opendialog.ai. You will have to provide proof of identification.

How do we keep your data safe?

All the forms we use, including those on third-party sites, make use of SSL encryption. We also ensure that your personal data is accessible only to appropriately trained staff.

Not all the personal data we hold is stored on our own servers. If required, we may share your personal information with the police, regulatory bodies, or legal advisors. In any other circumstances, we’ll only share your data with third parties if we have your explicit and informed consent.

What if our policies change?

We’ve appointed an internal Information Security Manager. They’re responsible for keeping this policy up to date and ensuring we follow these practices in our day-to-day work.

You will always be able to access this page via our website, and at the bottom of any OpenDialog forms you complete.

If you have any questions or wish to exercise your rights as stated above, please write to us at data.controller@opendialog.ai.