About OpenDialog
The interaction layer that modern insurance has been missing
Design, deploy, and operate AI-powered conversations that are trusted, compliant, and commercially effective at scale.
The interaction gap
For years insurers have invested heavily in systems of record, analytics, and automation… yet the point where customers and agents actually interact has remained fragmented, brittle, and poor, resulting in…
Fragmented systems
Multiple disconnected platforms create operational complexity and data silos.
Poor experiences
Customers and agents struggle with clunky, inconsistent interactions.
Pilots stuck
AI projects fail to move from proof of concept to production deployment.
We exist to change that.
OpenDialog enables insurers to design, deploy, and operate AI-powered conversations that are trusted, compliant, and commercially effective, at scale.
Our approach
Orchestrated systems, not tools
OpenDialog Agents are built on four interdependent engines: Situation, Conversation, Personalisation, and Insight, designed to operate in the narrow space where context, behaviour, and individual understanding meet.
Situation
Context awareness
Understands where customers are in their journey and what matters right now.
Conversation
Dialogue management
Orchestrates natural, goal-oriented exchanges that adapt in real-time.
Personalisation
Individual adaptation
Delivers compliant, contextual responses tailored to each customer.
Insight
Continuous learning
Captures interaction data to improve performance and outcomes over time.
Let's start the conversation
Ready to transform your customer interactions?
Let's discuss how OpenDialog can help your organisation.
