AI in insurance podcast – Episode 6: Enate

It’s here! The sixth episode of our AI in Insurance podcast is live – and it’s a really good one, if we say so ourselves!

This time, we’re talking all things AI in Insurance with Kit Cox, Founder and Chief Technology Officer at Enate. Expect insights, real-world examples, and plenty of food for thought on how AI is shaping the future of insurance.

Listen below! 🎧

Video timestamps

• Shift to Hybrid Workforces – Kit highlights the need for businesses to optimize processes before automating, marking the shift from human-only to hybrid human-digital workforces. [00:02:30]

• AI Ownership – Kit emphasizes that AI should be everyone’s responsibility, with all departments, including HR and marketing, involved in operationalizing AI. [00:08:49]

• Orchestration & AI Integration – Successful AI implementation requires orchestration to effectively integrate human and AI workforces while balancing trust and control in customer-facing services. [00:10:02]

• AI Agents and Orchestration – Kit stresses the importance of controlling AI agents’ scope to prevent mishaps, highlighting orchestration as crucial to managing AI’s agency and ensuring safe, effective AI deployment. [00:20:26]

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