AI in insurance podcast – Episode 4: Insights from industry leaders

In our fourth episode of the AI in Insurance Podcast, our host Danny Major is joined by Lawrence Naested, Chief Technology Officer and Head of Transformation at Collinson Insurance!

In this episode, Lawrence discusses Collinson’s shift to becoming an insurer first, the impact of evolving customer expectations, and how AI is shaping their business decisions.

He also highlights the company’s approach to AI integration, staying focused on strategic priorities, and avoiding distractions from “shiny new objects.”

Listen below! 🎧

Video timestamps

• Introduction and background – Lawrence outlines Collinson’s diverse offerings, including airport lounges, loyalty programs, and insurance services. [00:00:55]

• The Shift to Becoming an Insurer First – The company’s shift towards becoming an insurer first, explaining the importance of technology in supporting claims, underwriting, and risk management. [00:04:26]

• Customer Expectations in the Digital Age –  How customer expectations have evolved with the rise of AI and digital channels, emphasising the need for fast, multi-channel service in the insurance industry. [00:07:02]

• AI and Business Decision-Making – Lawrence reflects on the role of AI in business ideation, mentioning the process of using AI to help determine where the company could apply artificial intelligence most effectively in its operations. [00:17:08]

• Strategising AI Integration – Lawrence explains Collinson’s AI workshops, focusing on identifying value areas and aligning AI efforts with company strategy, while balancing speed and prioritisation. [00:20:25]

• Avoiding the Shiny Object Syndrome – Lawrence emphasises staying focused on business strategy, testing new AI tools, and prioritising fraud detection and sentiment analysis. [00:23:02]

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