AI in insurance podcast – Episode 3: Insights from industry leaders

In our third episode, Danny is joined by Dan Garzella, Chief Operating Officer at Garzella Group and Darkhorse Insurance Brokers. In this episode, they discuss some of the challenges faced by insurers today, how AI can help solve some of these challenges and how AI is helping create groundbreaking opportunities for Dan’s teams.

Listen below! 🎧

Video timestamps

• Introduction and background – Dan Garzella’s journey from $500 to leading a multi-million dollar insurance brokerage [00:00:11]

• Technology and Insurance – The role of AI and tech transforming agency operations [00:03:39]

• AI’s impact on insurance – How AI enhances efficiency, profitability and customer service [00:05:49]

• Business strategy & AI – Evaluating AI for prospecting, automation and operational improvements [00:08:30]

• Future of AI in sales and service – AI’s evolving role in prospecting, sales and customer interactions [00:10:15]

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Stay tuned for the next episode!