OpenDialog AI Services
Trusted by teams across UK insurance, and the AI partner to ICE Acturis, Open GI and Durell
The challenge
The business is asking product and technology teams to deliver with AI. Your developers know your systems and your domain. What they often don’t have yet is the experience, and a proven method, for using AI to build agents that are efficient, effective and safe.
Option 1
Buy off the shelf
Quick to start, but it rarely fits your journeys or your systems. That’s why more insurers are choosing to build their own.
Option 2
Build it in-house
Developers trying out ChatGPT or Claude can build something that works. An enterprise-grade agent in a regulated business is a different job: how it’s built, what it knows and how it’s constrained all have to support your compliance obligations.
What catches teams out
The hard parts come later
Legacy back-end systems, keeping the agent’s knowledge accurate, and the back and forth with compliance. You don’t hit these until you’re building, and they’re where projects stall.
How we solve it
We build AI agents every day, and we use AI to build them. Six years of doing that in UK insurance means we’ve already worked through the integration, knowledge and compliance problems your team is about to meet. We bring that experience, not a product, and fit around your team, your way of working and your tech stack.
Build for you
We deliver it end to end
Design, build, evaluate and test
Deploy to production and manage it live
Full handover to your team
Build with you
One team, side by side
Our people embedded with your team
Architecture, knowledge and testing done together
The skills stay when we leave
Train your team
Your developers, upskilled
How to use AI to build agents efficiently
How to evaluate and test them before go-live
How to run them in production
Conversational agents, document and data agents, and the integrations behind them. Every engagement draws on SAFER, the framework we built for evaluating AI agents in regulated insurance.
What we’ve built
Vehicle replacement · VRG, part of Davies
An AI agent that arranges courtesy-car collections
Policyholders confirm a collection in their own words, or the agent sorts an alternative, instead of being passed to a call centre.
Read the use case
of interactions automated
uplift in hire sales
Document extraction · Durell Software
An AI agent that reads insurance documents and fills in the policy system
It reads proposal forms, schedules and statements of fact, pulls out the risk details and checks them before they go into Durell’s system.
Read the use case
less processing time
accuracy
