Rebooting insurance

Modern enterprises in highly regulated sectors such as insurance, healthcare, and finance face immense operational pressure.

Organisations are under strain to scale customer engagements, improve efficiency, and deliver seamless experiences - all while retaining full control, transparency, and compliance.

Generative AI offers a leap in conversational automation, but without guardrails, it carries risks that many generic tools can’t handle. These risks, in addition to a lack of referenceability and value, are the core reasons why over 95% of AI projects are either stuck in proof of concept or placed in the bin.

This white paper explores how a purpose-built platform like OpenDialog, coupled with prefigured, bespoke solutions geared to regulated industries, enables natural, fluid AI-driven conversations while embedding safe, explainable, and compliant frameworks at their core. And we introduce the SAFER Benchmark™ , a dedicated methodology to measure AI safety in highly regulated environments.

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