AI in insurance podcast – Episode 9: Ascea Limited

Welcome back to a new episode of the AI in Insurance podcast!

In Episode 9, host Danny interviews Chris Halward, a seasoned sourcing leader and accredited leadership coach with extensive experience in the insurance sector.

The conversation delves into the evolving landscape of AI in regulated industries, particularly insurance, and how organisations are adapting to this transformative technology.

Listen below! 🎧

Video timestamps

• Meet Chris & Ascea Limited – Chris shares his journey as Director of Ascea, his transformation work, and coaching experience at GSA. [00:00:58]

• AI’s Impact on Client Needs – Client focus is shifting from implementation to strategic AI transformation, echoing past shifts in outsourcing. [00:05:14]

• Getting AI Strategy Right – Chris warns against diving into AI without direction, highlighting the risk of tech debt and misalignment with goals. [00:08:00]

• Why Businesses Adopt AI – Beyond cost savings, AI is driving gains in risk, service quality, and employee experience. [00:10:45]

• The Change AI Demands – AI affects every role, not just departments, making strong change management essential. [00:13:00]

• Who owns AI? – Chris explores how regulated industries can structure AI ownership—GBS vs. third-party vs. in-house.[00:17:00]

• AI as a Leadership Priority – AI needs senior buy-in, with ethics and compliance offering strategic advantages in regulated sectors. [00:20:11]

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