Read all about the Ins and Outs of OpenDialog
After a couple of years helping clients design and deploy conversational applications (using a variety of existing tools) we realised that something fundamental was missing. Where was the conversational model in conversational design and tooling? So I reached back into my academic AI days and the field of multi-agent research for some help and inspiration. The result is OpenDialog.
From a business perspective, it is clear what problem Conversational AI solves. Business can benefit greatly by offering a better customer experience and scaling their capability to do so across multiple channels and geographies.
What is conversational UX, and why is it so important to our work? Maaike Coppens, Chief Design Officer shares her thoughts…